I downloaded a paradox

My wife bought a shiny new laptop. Windows 8, lots of new buttons to press, yay!

But there’s a problem. She can’t print anything on her old laser printer. She gets the message, “Cannot find driver for HP LaserJet”.

“What now?” asks my wife.

“Call the tech support guy,” I tell her. Oh, wait. I am the tech support guy.

So I check out the HP website. I need to download a Universal Print Driver for PCL 6.

Easy, peasy. I click the “Download driver” button. Here it comes. I click “Install” and it installs the printer. My wife is impressed. But what’s this new message?

“Cannot find driver for HP LaserJet”

Huh? This. Is. The. Driver. I just downloaded it. The driver is what displayed the error message.

“What now?” asks my wife.

“Call the tech support guy,” I tell her. Oh, wait. I am the tech support guy.


23 responses to “I downloaded a paradox

  1. LOL!! I have the same problem with my new laptop. When you figure it out, let me know! 🙂

  2. I hope it’s clear clear for you that there’s going to be a follow-up to this post, or I will just die here with the curiosity…

  3. Too funny! I hope that “tech support” guy gets it figured out soon.

  4. One of the things that always used to frustrate me were messages along the lines of “if this happens, contact you’re system administrator”. There was usually no explanation of what you were supposed to do when you were the system administrator. (It usually resulted in hour long phone calls to tech support.)

    Best of luck.

  5. Ha, ha. My husband is my tech support guy too, and sometimes, he says the same thing!

  6. Same thing happened to me when my company upgraded me to a new laptop…an HP laptop. But it seemed it was not compatible with my HP LaserJet printer. So whenever I tried to print something, I got that same error message even though I downloaded the driver that was supposed to fix the problem. Even my company’s tech support gurus couldn’t figure it out. So they ordered and sent me a new printer. A Brother printer! Weird.

  7. Did you try restarting the machine after installation?

  8. I found a solution!!


    Check the response from Raptor833 dated ‎10-05-2010 04:42 PM. Basically you have to connect the printer locally via a USB port, print a test page, then put it back on the network, manually change the port address and then everything is OK. Not exactly a simple solution, but it works.

  9. Thanks Steve! I’ll give it a try this weekend!

  10. Did you manage to do it in the end?

  11. Reminds me of that time when my roommate called me at work. He said that something screwed on his computer and a message said to contact his system administrator. So that’s what he did.

    I would have fixed that problem very easily. Remove Win8 and install Win7.

    Windows 8 *is* the paradox. For the first time in history, Microsoft is trying to push an operating system that nobody wants. They did realize the fact. A normal company would simply change it so to please the customers. Instead, they launched a large campaign to make us like it. Windows 8 is not allowed under my roof.

  12. Windows 7 immediately goes online and downloads any driver needed for whatever reason and installs it and no problems! Windows 8 on the other hand does nothing whatsoever to assist the user, so after a few days of frustration I deleted Windows 8 and reinstalled Windows 7 and now everything is just fine, and I agree that Windows has invented a system which is a lot of total frustration and I would highly recommend never installing Windows 8 …advertising at top speed continues as Microsoft tries to convince itself and everyone else that “8 is great”. Wait for them to discontinue Windows 7 to try to force everyone away from 7!!!

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